Effective Date: March 3, 2026
Last Updated: March 3, 2026

Uptown Wellness Center (“Uptown Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request services, or otherwise interact with us online.

Business Name: Uptown Wellness Center
Address: 15141 Whittier Blvd, Unit 210, Whittier, CA 90603
Phone: 562-789-1999
Email: [email protected]

By using this website, you agree to the practices described in this Privacy Policy.

1) Scope of This Policy

This Privacy Policy applies to information collected through our website and online services. If you become a patient, your medical/clinical information may be governed by separate notices and laws (including, where applicable, HIPAA). This Privacy Policy does not replace any clinical privacy notices you may receive at our office.

2) Information We Collect

We may collect information in the following categories:

A. Information You Provide to Us

We may collect information you choose to provide, such as:

  • Contact Information: name, email address, phone number, mailing address
  • Appointment/Inquiry Details: reason for visit, preferred appointment times, messages you submit through forms, chat, or email
  • Communication Content: information you provide when you call, email, text, or message us (including messages sent through forms or online booking platforms)
  • Billing/Payment Information: if you make payments online, payment details may be collected by our payment processor (we may receive limited confirmation details, not full card data)

Important: Please avoid submitting highly sensitive medical information through website forms unless the form specifically indicates it is intended for that purpose and is secured accordingly.

B. Information Collected Automatically

When you use our website, we may automatically collect:

  • Device and Usage Data: IP address, browser type, device type, operating system, pages viewed, clicks, time spent, referral URLs
  • Approximate Location Data: inferred from IP address (city/region level)
  • Cookies & Similar Technologies: to support analytics, site functionality, and marketing (see Section 6)

C. Information from Third Parties

We may receive information from:

  • Online scheduling platforms, analytics providers, advertising platforms, or social media platforms (for example, if you click an ad or submit a lead form)
  • Service providers that help us operate our website and communications

3) How We Use Information

We use information we collect for purposes such as:

  • Responding to requests and providing customer support
  • Scheduling and confirming appointments
  • Improving website performance and user experience
  • Sending administrative messages (confirmations, updates, policy notices)
  • Marketing and advertising (where permitted by law), including measuring ad performance
  • Security and fraud prevention
  • Legal and compliance purposes

4) How We Share Information

We do not sell your personal information in the traditional sense. We may share information in these circumstances:

A. Service Providers

We may share information with vendors that help us run our business, such as:

  • Website hosting and IT support
  • Analytics providers (for example, site traffic measurement)
  • Scheduling/CRM platforms
  • Payment processors
  • Communications providers (email, phone, SMS)

These service providers are permitted to use information only to perform services for us.

B. Legal and Safety

We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to:

  • comply with legal obligations,
  • protect the rights, safety, and security of our business, staff, patients, or the public,
  • prevent fraud or other illegal activity.

C. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5) Patient Information / HIPAA Note (If Applicable)

If you are a patient, certain information may be protected under healthcare privacy laws. Our website is primarily informational. If you submit medical information through online forms, we will handle it in accordance with applicable laws and our internal privacy practices.

If you want, we can also create a separate HIPAA Notice of Privacy Practices (NPP) for your clinic operations and patient communications.

6) Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to:

  • keep the website working properly,
  • understand traffic and usage patterns,
  • measure marketing performance.

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

Do Not Track: Some browsers send “Do Not Track” signals. Our website may not respond to all DNT signals consistently.

7) Communications (Email, Phone, SMS)

If you provide your phone number or email, we may contact you for:

  • appointment confirmations and reminders,
  • scheduling communications,
  • customer service follow-up,
  • marketing (via Email Only).

You may opt out of marketing emails by using the unsubscribe link (if included) or by contacting us.

For SMS/text messages, you can opt out by replying STOP (if applicable to the texting system you are using). Message and data rates may apply.

8) Data Retention

We retain personal information only as long as reasonably necessary for:

  • the purposes described in this policy,
  • recordkeeping and compliance obligations,
  • resolving disputes and enforcing agreements.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10) Children’s Privacy

Our website is not intended for children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can delete it.

11) Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights to:

  • Know what personal information we collect, use, disclose, and share
  • Access your personal information
  • Delete certain personal information
  • Correct inaccurate personal information
  • Opt out of “sharing” for cross-context behavioral advertising (as defined by California law), if applicable
  • Limit the use/disclosure of sensitive personal information (where applicable)
  • Non-discrimination for exercising your rights

To submit a request, contact us:

We may need to verify your identity before completing your request. You may also designate an authorized agent to make a request on your behalf.

Notice of Sharing for Advertising: If we use advertising cookies/pixels, that may be considered “sharing” under CPRA. You can request opt-out by contacting us or by using cookie controls where available.

12) Third-Party Links

Our website may link to third-party websites (for example, maps, social media, scheduling tools). We are not responsible for the privacy practices of those third parties.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Uptown Wellness Center
15141 Whittier Blvd, Unit 210, Whittier, CA 90603
Phone: 562-789-1999
Email: [email protected]


  • SMS Terms & Conditions

  The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:

1- SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications: If consent has been given to receive text messages from Uptown Wellness Center, messages may be received related to the following (provide specific examples):   Customer Care    Example:

[Uptown Wellness Center] Friendly Reminder “Hi [First Name], just a reminder of your Uptown Wellness appointment on [Date] at [Time]. See you soon! – Uptown Wellness Reply STOP to opt out.

Reply "STOP" to opt-out Reply STOP to opt out.

3- Message Frequency: Message frequency may vary depending on the type of communication. For example, up to [X] SMS messages per week may be received related to [Customer Care ]. Example: [Uptown Wellness Center] Friendly Reminder “Hi [First Name], just a reminder of your Uptown Wellness appointment on [Date] at [Time]. See you soon! – Uptown Wellness Reply STOP to opt out.

4- Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method: Opt-in to receive SMS messages from [Company Name] can be done in the following ways:

They Fill out a website form

6- Opt-Out Method: Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help: For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link) Additional Options: If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting "STOP." For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages. Message frequency may vary